We start with a consultation at our Newmarket showroom or at your home, take exact on-site measurements, give you a written quote, then build and install. Every opening is measured in person, priced in writing, and carries a 5-year warranty in writing before we ever cut a piece of aluminum.
How our process works, from measure to install
Our process has five stages: consultation, measure, written quote, build, and install, followed by a check-in after. We design, measure, sell, install and service retractable screens, retractable awnings, louvered pergolas and retractable screen doors, all in aluminum, made in Canada. Nothing here is estimated from a photo or a floor plan – every opening gets a person with a tape measure before we quote it.
The consultation happens either at our showroom at 1151 Gorham St, Unit 8, Newmarket, Ontario, or at your home if that is easier. You bring the opening sizes you think you have, we bring samples, fabric and screen options, and motor choices to look at and touch. From there we book the on-site measure, where we take the real dimensions, check what the mounting surface is made of, look at wiring access for anything motorized, and flag anything that could complicate install, like a soffit in the way or an uneven header.
That measure becomes a written quote with the exact opening sizes, the product and options you chose, and the price. Nothing moves to production until you approve it. Once approved, the order goes into build, and because the product is made in Canada rather than pulled off a shelf, there is a lead time before it ships to our install team. Install day itself is the shortest part of the whole process – the pieces that take the real time are the measuring and the build.
What it solves
You get a price before anything is cut
The quote you approve is based on the actual on-site measurement, not a phone estimate. If the opening in the quote matches what gets installed, the price does not move. If something changes on your end before install, we requote before we proceed.
You are not guessing at your own opening size
Homeowners often have a rough number for a patio or porch opening that is off by an inch or two, enough to matter for a track-mounted screen or awning. The on-site measure removes that guesswork and the quote reflects the real number.
You know what the warranty covers before you sign
Every install carries a 5-year warranty in writing, handed over at the same time as the invoice, not promised verbally and found later in fine print. You can read it before you commit.
You can plan around install day
Because the build happens after you approve the quote, we can tell you roughly what the install day will involve – access needed, whether power has to be run, and what prep, if any, is on you – before the crew shows up.
Parts and service don't end at install
If a part on your system needs replacing years later, we can usually source it, even for products we did not originally sell. Lead time depends on where that part has to come from, and we tell you that up front rather than guessing.
How the ROLLerUP® Process Works
Consultation
We assess your space and recommend the best retractable screen solution for your needs.
Custom Design & Quote
You’ll receive a transparent quote and a design that fits your space precisely.
Professional Installation
Our team installs your screen system with precision and care—on time and on budget.
Post-Installation Support
We stay available after the install for adjustments, care advice and warranty questions.
Frequently Asked Questions
Where we install this
Ontario openings are rarely square after a few seasons of frost heave and settling, which is one reason we measure on site instead of quoting from numbers you supply over the phone. A header that looks level can be out enough to bind a track-mounted screen, and a stucco or brick mounting surface changes how an awning arm gets fastened. Aluminum handles our freeze-thaw cycles and salt-and-sand winters without the corrosion issues other metals pick up, which is part of why every product line here is built in it.
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Get a free on-site estimate
Book a measure at our Newmarket showroom or at your home, and we will walk you through the written quote before anything is built.